Appleton
|
Calumet
|
Elm Grove
| Juneau
|
Oconto
|Oshkosh
|
Polk
|
Rhinelander
|
Roselle
| Shawano
| UW Madison
|
Vilas
| Walworth|
Waupaca
|
Winnebago
Appleton Police Department
05/13-05
The City of Appleton
has used the Perfex system as part of the
telecommunicator hiring process for decades. In 1990
the City of Appleton joined Outagamie County in a
countywide dispatch center. No longer having
“dispatchers” on the payroll, the City stopped using
the Perfex system. It didn’t take long to realize we
were missing something in the testing phase. Perfex is
a very valuable tool in screening applicants. Without
fail, the test reveals an applicant’s ability to
multi-task, which is a requirement in any police
position.
Sally Dickinson,
Communication’s Supervisor
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Calumet County Sheriff's Department
05/23/05
Good day Tom,
The Calumet County
Sheriff's Dept has been using Perfex testing as part
of it's Dispatch hiring process for about 10 years. I
feel that it is an important part of our process as it
evaluates an applicant in a number of realistic
dispatch situations. Our Department will continue to
use Perfex as part of our hiring process.
Captain Paul Rusch
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Elm Grove
Police Department
Tom,
Feel free to have
them give me a call. We have not had any candidates
wash out of our training program, since we started
using Perfex. We still have turn-over, but at least it
isn't rooted in hiring people that are not "equipped"
for the job. Have them give me a call and I can
provide more details.
James P. Gage
Captain of Police
13600 W. Juneau Blvd.
Elm Grove, WI 53122
(262)786-4141
(262)782-8550
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Juneau County
This letter is in
regards to the use of your organization and the Perfex
testing for Juneau County's 911 applicants.
You have been doing
our testing for a number of years and each time, after
your testing, you have given us the best qualified
applicants who passed the Perfex.
We have never had any
problems or regrets as to the hired 911 applicants.
Barbara A. Hoile
H. R. Director
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Oconto
County Sheriff's Department
In Oconto County we had
used another firm until we contacted you. The 2nd last
person we hired was waved prior to the probation period
as she could simply not multi task. Since the use of
your testing in our last case, the girl hired has made
it with flying colors, you said she could multi task and
you were right. This is so important to us because at
times we are a single person 911 center. You need to get
it done here. Thanks for putting us onto the right
person.
Clark Longsine,
Sheriff
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Oshkosh Police Department
We feel that the
testing is valid and provides us with the candidates
that are most likely to succeed. Anyone can prepare a
good application or sound good in an interview, but the
"proof is in the pudding", so to speak. The prefex
simulates the working environment and evaluates
candidates in a stressful worklike environment and
evaluates their listening skills, problem solving
skills, multi-tasking skills, their ability to follow
instructions, etc.
We utilize an
Assessment Center as a part of our hiring process for
new police officers, and would equate your testing to
that type of testing - put the candidate in situations
that they will encounter as an employee and see how
they handle themselves.
Randy E. Van Ness,
Captain of Administration
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Polk County Sheriff's Department
Please feel free to use
my name/agency when you demonstrate the benefits of the
Perfex testing process.
I have required this
test for many years when hiring for Communications
Officer positions within our county. I feel it is a
very beneficial tool in identifying candidates that
posses the ability to multi task in a high stress,
fast paced environment. In reviewing the scores of our
current employees, they are very reflective of their
current abilities. The dispatchers that scored in the
80's are capable of handling the busiest shifts with
great skill. They are the dispatchers that you can
count on to handle anything.
As an employer, it is
very beneficial to have this knowledge during a hiring
process instead of making this discovery as they fail
to perform in an emergency situation. I have saved
thousands of taxpayer dollars in failed training
efforts by knowing in advance that they are not likely
to succeed in this specialized position.
I have a great level
of trust in the results of this test and Polk County
will continue to benefit from its use during our
hiring processes.
Sincerely,
Jill L. Stoffel,
Communications Administrator
Polk County Sheriff's Department
(715)485-8346
jills@co.polk.wi.us
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Rhinelander Police Department
As you know, Sgt Melau
who is in charge of my dispatch center and I took a
sample test prior to you administering the test to our
candidates. I was very impressed. Your test certainly
puts the candidates through their paces in multi-tasking
and shows their abilities to handle numerous things at
the same time and not lose their cool. Your testing also
shows if the candidate is able to listen and take
directions.
Both Sgt. Melau and I
were very impressed with what your testing process
showed us. The Rhinelander Police Department will be
using your testing in any future hiring processes for
dispatchers within this department.
Please feel free to
use my name as a reference in support of the perfex
testing process.
Sincerely,
Glenn L. Parmeter,
Chief of Police
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Roselle Police Department
We have used your
company to conduct Perfex testing for a number of years.
Personally I have been involved with the last two Perfex
tests conducted in December of 2004 and most recently in
April of 2005.
As you know the job
of a Telecommunicator is not easy. In my opinion, this
test helps our agency determine whether the applicant
has the skills and multi-tasking ability to do the
job. I have had a couple of applicants that based on
an initial interview, looked like good candidates but
"bombed" the Perfex test. These were applicants that
we might have hired. I would rather find out sooner
than later whether they have the skills and ability to
do the job. It cost us more in time and money to hire
someone and find out later that things are not working
out.
If you need any
other information, please let me know. Thanks.
Sergeant Roman
Tarchala
Roselle Police Department
103 S. Prospect Street Roselle, IL 60172
(630)671-4061
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Shawano County Sheriff's Department
05/20/05
Hi Tom,
We have used Perfex
testing for over 10 years and it has become one of the
main steps within our hiring process. Having the
ability to be able to test an applicants multi-tasking
skills prior to employment is very important. We have
employed many "dispatchers", all of which did well on
the Prefex test. Please feel free to contact me.
Wm Mott,
Communications Supervisor
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Waupaca County
Personnel Department
May 19, 2005
Dear Tom,
As a governmental
entity the County’s roll is to provide public service.
Emergency communication is a critical service.
Ensuring the best-qualified individuals hold these
positions is as important and essential to the County
as it is to the users on the other end of the line.
As you know, Waupaca
County has been utilizing Perfex Testing as part of
our recruitment process for TeleCommunicators for many
years (at least 9 or 10). Of all the various testing
processes we utilize in screening applicants for
positions with Waupaca County, I believe this to be
the most valuable and reliable testing for predicting
performance on the job. Even in times of tight budgets
and continued pressure to control spending, dollars
spent on testing TeleCommunicator applicants are well
spent.
We greatly appreciate
the service you provide and hope it will continue to
be available for many years to come.
Sincerely,
Amanda Welch,
Personnel Director
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Winnebago County E911 Center
May 17, 2005
To Whom It May
Concern,
The Perfex test
places a prospective candidate in front of a dispatch
simulator which assesses various abilities or lack
there of. The ability to multi-task, to listen and
transcribe effectively and efficiently are a few
examples.
The Winnebago County
E911 Center (Rockford, IL) incorporated the Perfex
Testing Process into our hiring procedure several
years ago. We have found that Perfex not only "weeds"
out those who have difficulties performing adequately
in the areas needed, but it accurately portrays who
will do better within the groups who successfully
complete the process. The last time our Department
hired was January of 2002 in which we increased our
staffing. We greatly attribute this to good hiring
practices and training.
Our Department has
never been solicited by or bothered, if you will, by
any of the Perfex Proctors in an effort to sell their
product. They are extremely accommodating when
contacted for their services and make every effort to
meet our needs.
Sincerely,
Sandra Stansell,
911 Training Supervisor
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UW Madison Police Department
TO: Tom Wrysinki
FROM:
Kenneth G. Kerl,
University of Wisconsin, Madison Police Department
DATE: May 16, 2005
RE: Perfex testing
I just wanted to say
a few words about the Perfex testing for
telecommunicators. We have used this testing for new
candidates for many years at
the University of Wisconsin, Madison Police Department. This testing is a great tool to
determine many aspects of the telecommunicator
position. As you know, not everyone can sit in the
chair in the communications center and perform all the
duties that are expected of them. It takes a special
individual who can multi-task and is detail oriented.
The candidates that we have hired after successfully
passing the Perfex test have
exhibited all the skills necessary to perform their
job duties as expected.
On
a more personal note, I was hired as a
telecommunicator in 1983 after successfully passing
the Perfex test and am now the Supervisor of Outagamie
County Public Safety Communications Center. Thank you!
The University of Wisconsin, Madison Police Department
has used the Perfex Multi Testing tool for a number of
years as a screening tool for Police Communications
Operators. In the past two years we have incorporated
the same tool in our police officer assessment center,
as a tool to measure multi tasking abilities. In both
instances we find the information we receive as a good
measure of a candidates multi tasking abilities. We
have used the information we receive as a guide in
hiring or not hiring candidates.
Kenneth G. Kerl
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Vilas County Sheriff’s Department
May 16, 2005
“The Perfex Testing
for Telecommunication Officer’s is the only practical
exam I know of that can demonstrate an individual’s
ability to listen, hear what was said, retain the
information given, follow direction, and react
appropriately. The exam also demonstrates to us an
individual’s ability or inability to be able to
multi-task. Administering this type of exam, to
prospective applicants, demonstrates the type of work
and what will be expected. It has also led to an
applicant determining this is not the job they thought
it was or it’s not the job they wish to pursue. Many
times applicants over rate their own ability, due to
the job security and benefits that are provided with
this type of employment, and have no real concept of
the job and/or its requirements. This type of work is
not for everyone.”
Carol A. Krebs
330 Court Street Eagle River, WI 54521
(715)479-0613
cakreb@co.vilas.wi.us
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